multoPrivacy Policy

This page describes what we collect when you use multo and how we keep that data protected. We collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. We do not sell your data to third parties, and we encrypt sensitive information like payment details and identity documents.

Our multo platform operates across multiple regions, and our servers may sit outside your jurisdiction. We comply with applicable data-protection laws where we operate. If you have questions about how we handle your information, you can contact our support team in English at any time.

Below, we explain what data we collect, how we use it, who has access, and what rights you have.

What Data We Collect on multo

We collect your email address and password when you create a multo account. We also collect your full name, date of birth, phone number, and residential address during identity verification. For deposits and withdrawals, we collect payment method details — your bank account number, e-wallet identifier, or card information — depending on whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, or e-wallet.

We collect identity documents — a government ID photo and proof of address — to comply with Know Your Customer (KYC) regulations. We store these documents encrypted and separate from our operational systems. We also collect gameplay data: your bets, wins, losses, and account balance history. This data helps us detect fraud, settle disputes, and provide accurate account statements.

We do not collect biometric data, location data, or any information beyond what's necessary to operate our service and comply with law.

How We Use Your Data and Our multo Commitments

We use your email and password to authenticate your account and let you log in on multo. We use your identity documents to verify you're who you claim to be and to prevent fraud. We use your payment information to process deposits and withdrawals — we never store full card numbers or bank credentials on our servers; instead, we pass them to our payment partners who handle the transaction securely.

We use your gameplay data to calculate payouts, settle disputes, and generate your account history. We use your contact information to send you account notifications, withdrawal confirmations, and support responses. We do not use your data for marketing unless you explicitly opt in, and you can unsubscribe from non-essential emails at any time.

Third-Party Processors and Data Sharing

Our payment partners — the banks and e-wallet providers behind DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — receive your payment information to process transactions. We share your identity documents with our KYC verification partner to confirm your identity. We do not share your data with advertisers, data brokers, or any other third parties except where required by law.

Our servers are hosted by cloud providers in multiple regions. Your data may be stored or processed outside your jurisdiction. We ensure all processors sign data-protection agreements and maintain security standards equivalent to our own.

Payment processors

Banks and e-wallet providers who handle your deposits and withdrawals securely.

KYC verification partner

Third-party service that confirms your identity using your government ID and address proof.

Cloud hosting provider

Infrastructure company that stores our servers and your account data with encryption.

Customer support platform

Service that stores chat logs and support tickets to help us assist you faster.

Your Rights and Data Access on multo

You have the right to access your personal data on multo. Log into your account and view your profile, transaction history, and account balance. You can update your email, phone number, and address at any time through your account settings. If you want a complete copy of your data, contact our support team and we'll provide it in a readable format within standard response windows.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. We may need to keep your identity documents and transaction records for a period after account closure to comply with anti-money-laundering regulations. You can request account deletion through our support team, and we'll explain any data we must retain and why.

You have the right to object to certain data uses. If you believe we're processing your data unlawfully, you can lodge a complaint with your local data-protection authority. We also accept complaints directly — contact our support team with details of your concern, and we'll investigate.

Cookies and Tracking on multo

We use cookies to keep you logged into multo and to remember your preferences. These are essential for the platform to function. We also use analytics cookies to understand how players use multo — which games are popular, where players encounter issues, how long sessions last. This helps us improve performance and user experience.

You can disable non-essential cookies in your browser settings, though this may affect your multo experience. We do not use cookies to track you across other websites. Our analytics partner may process your data outside your jurisdiction, but we ensure they comply with data-protection standards.

Contact and Policy Updates

If you have questions about this privacy policy or how we handle your data, contact our support team through the multo app or website. We respond in English within standard business hours. You can also reach us by email or contact form — we'll acknowledge your inquiry and provide a detailed response.

We may update this policy from time to time to reflect changes in our practices or applicable law. We'll notify you of material changes by email or by posting a notice on multo. Your continued use of the platform after changes means you accept the updated policy.

We at multo are committed to protecting your privacy and operating transparently. Your data is essential to our service, and we treat it with the care and security it deserves. Whether you're in Jakarta, Surabaya, Bandung, or Medan, your information is protected by the same standards and encryption we apply across our entire platform.

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